At Cloudtie, we strive to ensure complete customer satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. Orders that have already entered the shipping process cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation. Certain items, including perishable goods and personalized products, are exempt from being returned.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact processing time may vary depending on your financial institution. Please note that shipping costs are non-refundable unless the return results from our mistake.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some financial institutions may require additional processing time. If your refund still hasn't appeared, contact your credit card company or bank as there may be a delay in posting the refund. If you've completed these steps and still haven't received your refund, please contact us immediately for further investigation.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Cloudtie
Address: 875 Meadow Lane, Oakland, California
E-Mail: [email protected]
Phone: +1707-351-7704
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
